GROW Graduate Program

The functional area „Business Development“ and „Strategy“ comprises different topics, which are both at home in the corporate center as well as in the divisions. Those topics range from cross-divisional strategic initiatives, development and exploitation of new business areas, to strategic HR topics of Group-wide and divisional relevance.

Specific project positions in 2013

Corporate Development (INT)   

• Execution of complex analysis for different questions, e.g. industry and market, competitors, portfolio, customer satisfaction   
  
• Development and evaluation of options, as well as deduction of recommendations referring to those questions, incl. structured illustration and presentation of results in the context of the Group’s Strategy 2015   
  
• Execution of stakeholder analysis   
  
• Support of implementation, e.g. of performance relevant and cross-divisional projects, solutions for organisation development etc.   
  
• This area is characterized by high top-management involvement   
  
• Here, topics are generally of international and worldwide relevance   
  
• Interface esp. to divisional contacts

Business Development (INT)   

• Responsibility for the divisional strategey (e.g. Development & Planning, Mergers & Acquisitions, Customer & Market Intelligence)
• Management of Group-wide programs of divisional level, e.g. GoGreen   
  
• Amongst other things development of new standardized product, services and value-added services solutions    
  
• This area is characterized by high top-management involvement   
  
• Interface esp. to regional and functional contacts within the division

Strategic Workforce Management (SWM) (INT)   

• Analysis of internal workforce demand and supply in the divisions    
  
• Simulation of future workforce demand and deriving of measures with regard to recruiting, retention and talent management
• Preparation and execution of workshops, management of divisional or regional SWM projects, development of country specific solutions   
  
• Continuous development of the SWM methodology
• Close collaboration with divisional and regional management

Requirements

If you are interested in this area, you must possess outstanding analytical and conceptual abilities proven by exceptional results from your university career. You will be a good team player, you are solution oriented, creative, and have strong communication skills. Above-average willingness and ability to work under pressure and flexibility rounds up your profile.

The funcitonal area „Corporate Function“ comprises various functions, activities and initiativs which are of Group-wide relevance. Corporate communication, politics and regulation management, corporate security, Group-wide initiative like First Choice or GoGreen (corporate sustainability) are for example part of this.

Specific project positions in 2013

Corporate Representation (INT)   

• Monitoring and identification of political developments which are relevant to the Group   
  
• Provide, interpret and consult the business areas on information in that context   
  
• Focus areas are: pubilc relations in Germany, postal politics, traffic, transport, security, environment, HR relevant topics, consumer protection, data protection, lawgiving, corporate governance, capital market relevant topics, tax, customs   
  
• Sponsorings and event management

Corporate Responsibility – GoGreen (INT)   

• The environmental protection program GoGreen is part of our „Living Responsibility“ strategy   
  
• GoGreen supports cross-divisional GoGreen projects, develops and evaluates Group-wide environment protection guidelines and manages the worldwide CO₂ emissions of Deutsche Post DHL  
  
• DPDHL ist he first global logistics provider with a tangible CO₂ efficiency goal
• Support of the GoGreen Group-external representation and monitoring of relevant trends in economy and politics

First Choice (Process Management) (INT)

• First Choice is strategic initiative as well as management approach at DPDHL   
  
• It comprises the philosophy, methods and tools for process improvement initiatives – having the objective of improving the our customers’ satisfaction through better efficiency and higher simplicity
• The First Choice methods and tools are based on Six Sigma and Lean Management
• Here, the development and application of the tools are in focus, e.g. for continuous process improvements or process excellence
• They are used in numerous initiatives or workshops, supported by specific trainings and Coachings

Corporate Real Estate (INT)

• Corporate Real Estate manages all operative real estate activities of DPDHL
• The development, implementation and monitoring of global standards are in focus
• Strategic portfolio management as well as coordination of real estate pension trust activities come additionally
• Besides that operational supply of real estate services is offered, e.g. leasing and sales, real estate development and project management or property management

Corporate Security (INT)

• Security enhances the trust our customers, business partners, employees and shareholders have in our services and products
• Corporate Security develops strategic guidelines that range from fighting fraud to protecting employees and buildings
• Developing and implementing measures to prevent crime, Corporate Security also helps protect infrastructures, processes and information.
• Continual monitoring of the security situation around the world and review of our travel security standards allow us to diminish potential risks to our employees and business.
• Programs to increase security awareness (e.g. training courses) are also an important part of our activities

Requirements

Strategic and interlinked thinking are part of your strengths. Additionally, you possess strong Conceptual and solution oriented abilities. You are very good in communicating and convincing others. You like to take on responsibility.

In general, for the corporate representation and security positions, we are looking for graduates with relevant legal expertise (in theory and / or practice). For working in the corporate representation area, you additionally should have a strong interest in political topics, and ideally gained already experience with e.g. political organisations or federal ministries.It is important to have a theoretical and practical background in topics like asset management or real estate management ot architecture or facility management, if you would like to start in the real estate area.

As competence center Finance, this area lays the foundation for the successful management of the company – on a corporate as well as divisional level. Timely, high-quality information ensures transparency and makes a proactive contribution to the company’s success. Thanks to anticipatory thinking and action, chances and risks are identified and addressed in a timely manner.

Specific project positions in 2013

Corporate Controlling / Business Controlling  (INT, NAT)   

• Focus of Controlling is the financial performance of the Group as well as of all single divisions / areas of the Group   
  
• Most important task: Documentation, analysis and provision of information on financial performance   
  
• Additionally: Support and companionship of the yearly budget and planning process   
  
• Cost efficiency is one of the key drivers of the performance of the business divisions   
  
• Close to the business: Analysis of large-scale investments and support of preparing top-management decision papers  
  
• Close alignment with relevant controlling departments of the divisions is of great importance and if needed also consulting in controlling topics   
  
• Conceptual (further) development of financial products and services

Information Management (NAT)  

• Responsibility for development of personnel and non-personnel costs of the division MAIL (incl. Parcel), service branches and outlets   
  
• Clear focus on steering, controlling and analysies of personnel and non-personnel budgets (e.g. by preparing variance analysis or compiling forecasts)   
  
• Furthermore, supporting the division MAIL (incl. Parcel), service branches and outlets in compiling budget plans

Requirements

If you are interested in this area, you should be able to think analytically and enjoy working with numbers in detail. You should be a self-confident individual as you will have contact to various, quite skeptical stakeholder. Additionally, you are able to handle freedom in working independently and you are having great commitment.

This area serves as the strategic partner for the divisions and supports them in the areas of personnel processes, personnel development, wage policies, labor law and personnel controlling. Herewith, our strategic bottom line “Employer of Choice” is of great importance.

Specific project positions in 2013

Personnel and Organisation Development (NAT)   

• Development, implementation and evaluation of holistic personnel development measures and programs (e.g. talent programs, coachings, mentoring)   
  
• Support of strategic projects in the area of personnel development   
  
• Execution of leadership and management trainings and coachings, as well as accompanying team development and transformation management measures   
  
• Identification of demand for and execution of trainings for technicians and technical engineers, as well as execution of vocational trainings for selected divisions or business areas 
  
• Support with regard to potential diagnotics, performance evaluations and employee opinion surveys for selected divisions or business areas

HR Programs and Performance (INT)   

• Development, implementation and evaluation of Group-wide HR strategy, key HR processes and HR systems   
• Systematic steering of Group-wide, global HR projects and programs  
  
• Comprehensive information and performance management for the personnel division (e.g. with the help of Group-wide and divisionally relevant HR and financial KPIs)

Business HR (INT)  

• Identification and facilitation of our employees’ potential
• Establishing a work environment which supports learning, development and contributes to the business success   
  
• Support and management of the HR strategy, methods and initiatives to support business and employees   
  
• Execution of yearly HR processes (e.g. bonus processes, talent panels, recruiting)   
  
• Support of cross-organisational projects (e.g. with regard to talent development initiatives)   
  
• Design e.g. of development programs and workforce demand planning processes

Requirements

If you are interested in this area, you must possess a good manner with people and have strong communication skills. You must also be a skilful negotiator and a self-confident individual. In general, we are looking for candidates with a focus on HR management and / or pychology.

Innovations MAIL develops, designs, accounts for and supports the innovation projects for the MAIL division. Innovation potential are systematically evaluated; an open and cooperative innovation culture is been strengthened. All projects are using state-of-the-art innovation methods. Innovative ideas are strategically evaluated and implemented.

Specific project positions in 2013

Innovations MAIL (NAT)   

• Support the development of innovations and innovation studies   
  
• Identify customer demands and execute market analysis   
  
• Evaluate and quantify the market potential of new offers   
  
• Support the compilation of business cases    
  
• Conception of marketing activities and professional    
  
• Business Development

Requirements

You should be a creative person with a strong interest in logistics topics; a start-up environment and working with digital media are not new to you. Besides analytical strengths, you are strong in implementation and you are confident in working independently.. You like to work in team environments and are a strong communicator. Personal responsibility and commitment characterize your competencies.

This are comprises the management of all operative activities as well as leadership of the employees of our transport and logistics business in the MAIL division and its branches in Germany. A high degree of standardization of all processes as well as continuously high process quality are the basis for our business success in that area.

Specific project positions in 2013

Regional Operational Division MAIL (NAT)

• Budget planning and management (personnel and non-personnel costs)
• Leadership, employee development and performance evaluation
• Operational implementation of central requirements
• Active leadership of 200 to 600 employees
• Optimization of production processes onsite
• Management of letter and parcel distribution, sorting of letters and parcels, road transport, quality in all production areas, resource steering (esp. employees and material expenses), communicating to all employees

Requirements

When applying for this area, you must have a strong interest in taking over leadership responsibilities. Furthermore, pragmatism, ability to work in teams, flexibility and strong commitment are very important. You love to independently make decisions, you are a “down to earth” character and have the required drive to success (without leaving the other behind). Having done an apprenticeship, e.g. in the area of logistics, can be of advantage.

This area comprises the development of products and services, marketing concepts as well as all sales activities to win and care for our customers. Here, a strong customer focus and professionalism are important.

Specific project positions in 2013

MAIL – Dialogue Markting (NAT)

• Identification of branch and sector specifis market portential in the area of dialogue marketing in Germany (e.g. market trends, competitors, potentials)
• Development and execution of communication strategies, concepts and measures, e.g. for the press or potential customers
• Support of sales activities on terms of new products, e.g. development of implementation plans, product and pricing strategies, product marketing
• Cross-branch positioning of dialogue marketing

DHL Paket - Online Services (NAT)

• Development and management of online services for business and private customers
• Integration of online services into existing e-commerce solutions of established suppliers
• Standardized presentation of relevant information on products and services to the sales force

Global Mail – Product Management Export / Direct Entry (INT)

• Development of the product and solution portfolio (e.g. letter communication, direct marketing) for the MAIL export business – based on current market and customer demands
• Cooperation with the production area and international service partners (e.g. foreign postal companies)
• Development of pricing strategies for the product and solution portfolio of the MAIL export business, whilst taking relevant environments into account
• Management of sales activities using different sales channels (e.g. outlets, online)
• Design and execution of marketing and communication strategy for the product and solution portfolio of the MAIL export business

BRIEF – Sales Management Private Customers (NAT)

• Responsibility for product and service portfolio (incl. product launches) in postal outlets
• Holistic interface planning with regard to business partners
• Development and coordination of sales and marketing measures
• Sales and activity planning
• Design, assignment and execution of sales processes and tools

DHL Paket – Customer Service and Telesales (NAT)

• Customer Service: Responsibility for strategic development of customer service portfolio for private and business customers of DHL Parcel, as well as management of all operative customer service units
• Telesales: sales responsibility for smaller business customers of DHL Parcel Germany. Entire management of all sales activities in this customer segment

Requirements

If you are interested in the Marketing & Sales area, you should have a strong customer focus. Additionally, you should be a creative person with a high degree of independency. You have remarkable analytical and conceptual skills. Very good communication and presentation skills, as well as persuation skills round up your profile.

This area covers all strategic and operational activities of our transport and logistics business in the company’s divisions MAIL and GLOBAL FORWARDING and their branches. Key elements of success in this business include a high degree of standardization and continuously high process quality.

Specific project positions in 2013

MAIL – Operations (NAT)  

• Reviewing and operational implementation of central requirements are in focus of this area   
  
• Optimization of production processes onsite as well as management of letter and parcel distribution, sorting of letters and parcels, road transport, quality in all production areas, resource steering, communicating to all employees
• Professional cost and quality management are very important

Global Forwarding – Air Freight (INT)  

• Global Forwarding offers products and services extending from standardized logistics operations to multimodal transport solutions and highly individualized industrial projects   
  
• The business model is based on the brokerage of transport services between customers and freight carriers   
  
• Focus of this project position is the Air Freight business, more specifically the Air Freight Commercial Center (ACC)
• ACC is responsible for the support and facilitation of air freight growth and proactive cooperation with all Marketing & Sales channels 
  
• Example projects could be the stocktake of as-is density of freight lanes for specific customers or sectors or the assessment of financial benefits and deriving of pricing strategies 

Global Forwarding – Global Customer Service (INT)   

• Global Forwarding offers products and services extending from standardized logistics operations to multimodal transport solutions and highly individualized industrial projects  
  
• The business model is based on the brokerage of transport services between customers and freight carriers   
  
• Focus of this project position is the Global Customer Service management, e.g. specifically looking after customer complaint handling, claims handling, exception management and up-selling services   
  
• Development and deployment of processes, policies, metrics, working instructions and related trainings are also part of this area

Requirements

If you are interested in this area, you should have a strong interest in logistics topics, ideally with first experiences in a logistics area. You have strong communication skills and like to work independently. Furthermore, pragmatism, being an excellent team player, flexibility, and willingness to go the extra mile are important.

This area covers the amongst others the following functions: The creation of system concepts for internal and external clients. The development and deployment of defined system concepts as part of project execution. And follow-up support and modification of the system landscape.

Specific project positions in 2013

IT-Systems Order Management (NAT)

• IT MAIL is responsible for the IT strategy and the IT management in the MAIL division
  
• Part of the IT MAIL division is amongst others the IT-Systems Order Management area
  
• They manage and coordinate all order management related information with the objective to compile and provide a comprehensive view on all relevant information of the MAIL division
  
• That includes the optimization of order-to-cash processes, the optimization and further development of the order-to-cash system landscape as well as the digital interlinkage of customers with the MAIL division

IT Services – Professional Services (INT)

• IT Services is the internal Business Technology Partner for the Group’s divisions
  
• That includes the amongst others the Professional Services area, which represents the interface between the IT Services’ portfolio and the divisions  
  
• Professional Services is responsible for, e.g. marketing and sales of the entire IT product and service portfolio, consolidating customer specific demands, management of customer proposals, management of stakeholder relationships, developing long-term business partnerships and business development

IT Demand – Business Partner Management (INT)

• Management of relationships to relevant business partners in the Group
  
• In focus are the optimization of the value proposition and efficiency of investments in the information management area
  
• Therewith, Business Partner Management is responsible for opportunity and risk management, management of relevant programs and IT investments
  
• That includes, e.g. the development and prioritization of measures to improve the business partner satisfaction, implementing of selected initiatives or enhancement of the Business IT operating model

Requirements

The Project Management IT area is known for its particularly innovative thinking and its customer-focused approach that is carried out under consideration of the optimal use of resources. If you are interested in this area, you should be able to think in a process-oriented and analytical way and should have broad IT knowledge. Strong communication skills and ability to empathize round up your profile.